Frequently asked questions

All Maison Kébé garments are crafted in our atelier, where we combine traditional craftsmanship with contemporary design techniques. We source high-quality fabrics locally and from around the world, working with skilled artisans to create each unique piece.

Yes, Maison Kébé offers a bespoke made-to-order service for any occasion. We invite customers to visit our atelier to experience our craftsmanship firsthand or arrange an online consultation with our designer. From selecting fabrics to final fittings, every detail of your garment can be tailored to your desires. To learn more or schedule a consultation, please visit our custom garment page.

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, and more. We also offer mobile money payment options, such as Wave and Orange Money. Please reach out to us at sales@maisonkebe.com to arrange a mobile money payment.

We aim to ship orders within 48 to 72 hours (working days) after your garment is ready. Please note that production times may vary due to our made-to-order process. Orders are typically processed and shipped within 15-20 working days. Shipping times will vary depending on your location.

Yes, you can track your order by logging into your account or by using the tracking information provided in your shipping confirmation email.

Because our garments are made-to-order, changes or cancellations must be requested within 24 hours of placing the order. Please contact our customer support team at sales@maisonkebe.com as soon as possible if you need to make changes or cancel your order.

You can contact our customer support team by filling out our online contact form. We will respond to your inquiry within 24-48 hours.